Healthcare · Patient Access

Make It Effortless for Patients to Reach the Right Provider.

Patient self-scheduling software for patient access and experience leaders, built natively on Salesforce Health Cloud. Patients find and book the right provider and location in minutes, get reminders, and reschedule in a tap.

24/7
patient self-scheduling
1-tap
self-reschedule
100%
inside Health Cloud
Guided booking
1Specialty
2Provider
3Time
CHOOSE A SPECIALTY
Cardiology
Heart & vascular
Primary Care
General health
Dermatology
Skin & hair
Orthopedics
Bones & joints
WHY PATIENT ACCESS LEADERS CHOOSE BOOKING SOCIAL

Turn a Common Point of Friction Into a Smooth First Impression

A booking journey patients actually finish

Guided self-scheduling by specialty and location reduces drop-off and the confused calls that follow a clunky process.

Access without the wait

Patients book 24/7 instead of waiting for office hours — widening access and easing the pressure on your call lines.

A connected patient experience

Every appointment ties to the Health Cloud record, so the experience feels consistent across the whole system.

HOW IT WORKS

From Booking Page to the Patient Record

STEP 1

Patient picks specialty & location

Patients choose by specialty, site, and real availability on your branded booking page.

STEP 2

Booking Social confirms & reminds

Automatic confirmation plus multi-channel SMS and email reminders go out — no manual calls.

STEP 3

Patients self-reschedule in a tap

When plans change, patients reschedule against live availability — no front-desk phone tag.

STEP 4

Every appointment syncs to Health Cloud

Each booking lands on the patient record, giving the front desk and care teams one accurate schedule.

BUILT FOR PATIENT ACCESS

Features Built for Patient Access

Because scheduling lives in Health Cloud, every interaction adds to a connected patient record instead of a disconnected booking tool.

Native Salesforce Health Cloud scheduling
24/7 patient self-scheduling
Guided specialty and location matching
Automated multi-channel reminders
One-tap patient self-reschedule
Connected to the patient record
M
Maria Alvarez
Patient · Health Cloud record
✓ Connected
UPCOMING APPOINTMENT
Cardiology · Dr. R. Patel
Thu, Jun 27 · 10:30 AM · Riverside Clinic
Confirmed
Reminder
SMS + email sent
Booking source
Self-scheduled
Activity timeline updated automatically — no separate booking tool to reconcile.
Free teardown

Get a Free Patient Booking Experience Teardown.

We map your current patient booking flow and flag the friction — then show where self-scheduling removes it.

Get my booking teardown
YOUR CURRENT BOOKING FLOW
1
Patient calls the front desk
6 min hold
2
Staff checks provider availability
manual
3
Callback to confirm the slot
phone tag
With Booking Social: self-serve in minutes
24/7 · guided · synced to Health Cloud

Frequently Asked Questions

Does it work with Salesforce Health Cloud?
Yes. It runs natively in Health Cloud, so every appointment ties to the connected patient record.
Can patients book outside office hours?
Yes. Self-scheduling is available 24/7, so patients aren't limited to call-center hours.
How does it help patients find the right provider?
A guided flow matches patients to the right provider by specialty and location before they book.
Will it reduce inbound call volume?
Yes. Letting patients self-serve typically reduces routine scheduling calls, though results vary by organization.
Can patients reschedule themselves?
Yes. Patients can self-reschedule against live availability in one tap, with no front-desk phone tag.
Is patient data stored outside Salesforce?
No. Every booking syncs to the existing patient record in Health Cloud — there is no separate database.

See Booking Social in Action

Walk through patient self-scheduling for your access team — fewer friction points, a smoother first impression, one connected record.

Book a Demo