Booking Social lets utilities, telco, home-services and equipment teams give customers self-service install windows, auto-dispatch by skill and territory, and cut no-shows — all inside Salesforce Field Service, with no external sync.
Missed windows mean wasted truck rolls. Manual dispatch sends the wrong tech, or the right tech the long way around. And call-center phone tag to book a window burns hours every week. Booking Social closes those gaps inside the Salesforce record you already use.
They self-select an install or service window within the availability you control. No phone tag.
The job routes to the qualified tech in the right territory with the least travel.
Automated confirmations and nudges keep customers home for the window, cutting wasted truck rolls.
Each job links to the asset and account record in Salesforce, so history and context stay in one place.
Self-service install and service windows — within the availability you control — mean fewer missed visits and far less back-and-forth with the call center.
Booking Social matches each appointment to the technician with the right skills, in the right territory, with the least travel.
Built directly on FSL, no external sync.
Route by required skill, territory and travel time.
Self-service install/service windows you bound and control.
Confirmations and nudges that cut missed visits.
Every visit tied to the asset and account record.
Track missed windows and repeat truck rolls over time.
“We cut no-shows by a third in our first quarter and stopped sending techs across two territories for one job. It runs entirely on our existing Salesforce setup — nothing new to sync.”
Booking Social runs natively on Salesforce Field Service, so your data never leaves your Salesforce environment — no external sync, no third-party data store. It inherits your org’s Salesforce permissions, sharing rules, and audit trail.
We review your appointment windows and missed-visit rate, and show you where truck rolls are being wasted.
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